THE KIDS’ ZONE BOOKING TERMS

  • Babysitting is available for children up to 12 years of age in your room or apartment for up to a maximum of three children.

  • Babysitting is subject to a minimum of two hours, and £17.50 for each hour.

  • A booking request can be made through the app.

  • All bookings are considered a request until returned to the guest as confirmed.

  • If you need to cancel your booking, please contact us as soon as possible in writing using the email address you provided when you made your booking.

  • For same day cancellations the minimum charge of £35 will apply.

  • If you subsequently shorten the confirmed reservation, we will not offer a refund.

  • If we are required to cancel or cut short your reservation, any charges will be adjusted accordingly.
    A face covering must be worn when interacting with babysitters.

  • Please complete our booking form ahead of your stay detailing any allergies/medical conditions.
    We are unable to provide a babysitting service for any child who has experienced vomiting or diarrhoea within 48 hours of the reservation. Other conditions may apply when dealing with infectious diseases.

  • We are unable to provide a babysitting service when there is a dog in the room with the child unless a travel cage is provided, or you are staying in an interconnecting room or family suite.

  • All babysitters have a current first aid certificate and a DBS, however they can only administer lifesaving medication such as adrenaline pens and inhalers with the appropriate documentation.

  • The babysitter will follow your child’s bedtime routine; however, they are unable to bathe them.

  • If you are leaving the hotel premises, contact details of your location must be provided in case of an emergency.

  • Should Another Place cancel a lesson a full refund will be offered if it has not been possible for you to rebook.

  • All lessons are subject to availability and weather conditions.

  • Participants will be asked to sign a medical disclaimer before they can take part in any activity.

  • The Kids’ Zone is a space that provides supervised sessions for children aged 6 months to 12 years.

  • All sessions booked in the Kids’ Zone are subject to availability.

  • Sessions can be booked on the app.

  • Up to two sessions can be prebooked ahead of your arrival, further sessions may be available and can be booked on the day subject to availability

  • Sessions times may change throughout the year. All up to date information will be on our app.

  • Please complete our booking form ahead of your stay detailing any allergies/medical conditions. If your child requires any adaptation to a session for medical reasons, please inform us as soon as possible.

  • If you need to cancel your booking, please contact us as soon as possible in writing using the email address you provided when you made your booking.

  • Handwashing and sanitising is mandatory when arriving and leaving the Kids’ Zone.

  • Any child who has experienced vomiting or diarrhoea within 48 hours of the session will be unable to attend a session. Other conditions may apply when dealing with infectious diseases.

  • We can only administer lifesaving medication such as adrenaline pens and inhalers with the appropriate documentation.

  • On occasion, sessions may take place outside, weather permitting. Please make sure children have suitable clothing.

  • Children must bring their own nappies and wipes as well as a change of clothes.

  • Parents / Guardians must be contactable at all times.